Disclaimer : This translation is provided for convenience only. In the event of any inconsistency or discrepancy between this English version and the original French version of the Terms and Conditions, the French version shall prevail.
Legal Notices.
Identification
Trustis SAS, 49 chemin de Bramafan, 69110 Sainte Foy Les Lyon, France +33(0)6 29 32 07 69.
Directeur de la publication : Rémy Francou.
Access and Use of the Website
The User is defined as any person who has access to the website, regardless of their status (individual or professional), place of connection, or the purpose of their access to the published information. The User may not invoke any difficulty in accessing the website as grounds for using it in a manner contrary to these Terms and Conditions of Use. Any complaint regarding the use of the website must be addressed to Trustis by postal mail in the form of a registered letter with acknowledgment of receipt, sent to the address indicated in the preamble.
The reproduction, even partial, of the website on any medium is strictly prohibited without the express authorization of Trustis. In particular:
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Any extraction or reuse, including for private purposes, of a substantial part of the content of the databases created by the website.
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Any repeated and systematic extraction or reuse of a part, even if not substantial, of the content of the databases.
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Any adaptation, distribution, redistribution, networking, or public communication, in any form whatsoever, of works, performances, trademarks, and any other element protected by intellectual property rights appearing on the website.
Intellectual Property
All elements constituting the website (texts, graphics, software, images, sounds, plans, names, trademarks, logos, databases, etc.), as well as the website itself, are the exclusive property of Trustis and are protected by French and international copyright and intellectual property laws.
The User is prohibited from modifying, copying, reproducing, downloading, distributing, transmitting, commercially exploiting, and/or distributing in any way the content of the website.
The creation of hyperlinks redirecting to www.trustis.eu requires the prior written authorization of Trustis.
Trustis reserves the right to modify these Terms and Conditions of Use at any time. The User is invited to consult them regularly in order to take note of any updates.
Personal Data
Trustis may collect certain personal data. In accordance with Law No. 78-17 of January 6, 1978, as amended, known as the “Data Protection Act,” the User has the right to access, rectify, modify, and delete their personal data. These rights may be exercised at any time by postal or electronic mail addressed to Trustis at the address indicated in the preamble.
Liability
The User is informed of the risks inherent in the use of the Internet, in particular:
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The absence of any guarantee regarding the security of data transmissions.
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The risk of interruptions or unavailability of the website and its services.
Trustis cannot be held liable for these risks or their consequences for the User. It is the responsibility of each User to take the necessary measures to protect their data, software, and equipment against viruses and other potential threats.
The User accepts the risk of server unavailability. Trustis reserves the right to suspend, at any time and without notice, access to the website, in particular for maintenance, improvement, or updating operations.
The company cannot be held responsible for any errors or inaccuracies in the content provided by Users of the website. In the event of a reported error, Trustis reserves the right to correct it without this implying any liability on its part.
More generally, Trustis shall not be held liable for any direct or indirect damages resulting from the use of the website.
Applicable Law and Jurisdiction
Any breach of these Terms and Conditions of Use, as well as any difficulty related to their performance, interpretation, or validity, shall be subject to French law and fall under the exclusive jurisdiction of the French courts.
Website Hosting
The host of the website www.trustis.eu is Wix.com Inc., 500 Terry A François Blvd, San Francisco, CA 94158.
Privacy Policy.
Last updated: 02/13/2025
At Trustis, we place great importance on protecting your personal data. This privacy policy aims to provide you with clear and transparent information on how we collect, use, share, and protect your personal information when you use our website trustis.eu and our services.
Data Controller
The data controller is: Trustis SAS, headquartered at 49 chemin de Bramafan, 69110 Sainte Foy Les Lyon, registered under SIRET number 921 190 856 000 010, with a share capital of €380,000.
Data Collected
We collect the following data:
Identification data: First name, last name, email address, phone number, postal address.
Connection data: IP address, browser type, pages visited, date and time of connection.
Transactional data: Payment information (credit card number, expiration date, CVV), order history, billing and delivery details.
Data related to your use of our services: Product preferences, browsing history on the website, interactions with our customer service.
Medical data: If necessary to personalize our products or services, we may collect information about your health condition or specific needs, with your explicit consent.
Purpose of Processing
We use your data for the following purposes:
Order and delivery management: Processing your purchases, managing payments, organizing product delivery.
Customer service and technical support: Answering your questions, resolving technical issues, and assisting you in the use of our products.
Improving our services and user experience: Analyzing your interactions with our website to enhance our products, services, and features.
Sending marketing communications: With your consent, sending promotional offers, newsletters, or information about our new products.
Compliance with legal and regulatory obligations: Meeting tax, accounting, and other legal requirements.
Legal Basis for Processing
We process your data on the following legal bases:
Contract performance: For managing your orders and providing our services.
Consent: For sending marketing communications and, where applicable, for processing medical data.
Legal obligations: To comply with applicable laws and regulations (e.g., tax obligations).
Legitimate interest: To improve our services, ensure the security of our website, and analyze user behavior.
Recipients of Data
Your data may be shared with the following recipients:
Service providers and subcontractors: External partners helping us deliver our services (e.g., payment providers, delivery services, web hosting).
Administrative or judicial authorities: If required by law, we may share your data with the relevant authorities.
We ensure that all our partners comply with strict confidentiality and security standards.
Data Retention
Your data is retained for as long as necessary to fulfill the purposes for which it was collected, in compliance with applicable regulations.
Customer data: 5 years after the end of the contractual relationship.
Billing data: 10 years (tax obligations).
Marketing data: Until withdrawal of your consent.
Connection data: 13 months (in accordance with CNIL recommendations).
User Rights
You have the following rights regarding your personal data:
Right of access: Obtain a copy of the data we hold about you.
Right of rectification: Correct or update your inaccurate or incomplete data.
Right to erasure: Request the deletion of your data, unless retention is legally required.
Right to restriction: Limit the processing of your data under certain circumstances.
Right to object: Refuse the use of your data for commercial or specific processing purposes.
Right to data portability: Receive your data in a usable format to transfer it to a third party.
You can exercise these rights by contacting us at: contact@trustis.eu
Data Security
We implement technical and organizational measures to ensure the security of your data and prevent any unauthorized access, loss, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure.
Cookies and Trackers
Our website uses cookies and similar technologies to enhance your user experience, analyze traffic, and personalize our services. You can manage your cookie preferences via your browser settings or our consent manager.
Changes to the Privacy Policy
We reserve the right to modify this policy at any time. Any changes will be published on this page with the updated date. We encourage you to review this page regularly to stay informed of any updates.
Contact
For any questions regarding this policy or the use of your personal data, you can contact us at: contact@trustis.eu
Cookie Policy.
This Cookie Policy applies to the website accessible via the URL https://www.trustis.eu/ (hereinafter referred to as the Website), owned by Trustis SAS, whose Siret number is 921 190 856 000 10 and whose registered office is located in Sainte Foy Les Lyon, France (hereinafter referred to as Trustis or the Owner, interchangeably).
Accessing and browsing the Website involves the use and download of first-party and third-party cookies onto your terminal device (computer, tablet, smartphone, etc) in order to enable and optimize your browsing experience, as well as to analyze certain behaviors while browsing. These details are used to analyze our services and to show you advertisements related to your preferences based on a profile established from your browsing habits.
What is a cookie ?
A cookie is a small file consisting of letters and numbers, downloaded onto your computer or terminal when you access certain websites. Cookies allow a website to recognize the user’s computer and to remember certain information to improve the usability of the site. For example, they can remember your site preferences, language settings, or login information.
Cookies can also be used to store anonymous information about how a visitor uses a website, such as the source of the visitor or the pages visited.
Why do we use cookies ?
We use cookies and other similar technologies for several reasons:
Security: To identify and prevent cyberattacks or fraud.
Functionality: To provide you with the service you have chosen to receive from us.
Performance: To monitor and analyze the performance, operation, and effectiveness of our service.
User experience: To improve your browsing experience by personalizing our services and remembering your preferences.
Cookie table
The cookies used on the trustis.eu website are classified into several categories:
Essential cookies
These cookies are necessary for the proper functioning of the site and for security. They manage sessions, maintain the user’s login, and ensure smooth browsing.
Preference or customization cookies
These cookies allow us to remember your preferences, such as the selected language or browsing settings, to personalize your experience on the site.
Performance and analytics cookies
These cookies collect information about the use of the site, such as pages visited, interactions with content, and site performance. They are used to improve our services and optimize your user experience.
Advertising and targeting cookies
These cookies are used to display personalized advertisements based on your browsing habits and preferences. They also help limit the number of times you see the same advertisement.
Your choices
You can manage your cookie preferences through your browser settings or our consent manager. Here is how to proceed for the main browsers:
Firefox: Cookie settings in Firefox
Internet Explorer: Cookie settings in Internet Explorer
Google Chrome: Cookie settings in Google Chrome
Safari (OS X): Cookie settings in Safari (OS X)
Safari (iOS): Cookie settings in Safari (iOS)
Android: Cookie settings in Android
You can also refuse and prevent your data from being used by Google Analytics on all websites by following these instructions Google Analytics Opt-out.
Consent
When you access our site, we request your consent to the use of cookies You may accept or refuse cookies, noting that certain essential cookies are required for the site to function properly. You can withdraw your consent at any time by changing your preferences via our consent manager or your browser settings.
Changes to the Cookie Policy
We reserve the right to modify this policy at any time. Any modification will be published on this page with the updated date. We encourage you to review this page regularly to stay informed of any changes.
Contact
For any questions regarding this policy or the use of your personal data, you can contact us at contact@trustis.eu or by mail at 49 chemin de Bramafan – 69110 Sainte Foy Les Lyon, France, to the attention of Trustis SAS